Exploring service innovation: an organizational routine-based perspective (Contributo in atti di convegno)

Type
Label
  • Exploring service innovation: an organizational routine-based perspective (Contributo in atti di convegno) (literal)
Anno
  • 2012-01-01T00:00:00+01:00 (literal)
Alternative label
  • Errichiello Luisa; Zirpoli Francesco; Maggiore Giulio (2012)
    Exploring service innovation: an organizational routine-based perspective
    in 19th International Product Development Management Conference "Transformative Research in Product and Service Innovation", Manchester, U.K., University of Manchester, 5-7 June
    (literal)
Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#autori
  • Errichiello Luisa; Zirpoli Francesco; Maggiore Giulio (literal)
Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#altreInformazioni
  • Il convegno internazionale ha previsto sia la pubblicazione del \"book of abstracts\" (con una versione estesa dell'abstract) in formato cartaceo, quanto della pubblicazione dei full paper presentati al convegno in formato elettronico. Ad entrambe le pubblicazioni è stato associato lo stesso ISSN:1998-7374 (literal)
Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#pagineTotali
  • 18 (literal)
Note
  • CNR-catalogo pubblicazioni (literal)
Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#affiliazioni
  • Institute for Service Industry Research (IRAT) - National Research Council of Italy (CNR); University of Venice; Unitelma Sapienza University (literal)
Titolo
  • Exploring service innovation: an organizational routine-based perspective (literal)
Abstract
  • How does service innovation emerge through changes in delivery routines? Drawing on theories of service innovation and organizational routines, we theoretically frame service innovation as a form of \"organizational routines change\". Then, through a longitudinal, explorative and inductive case study, we trace the co-evolutionary changes that relate traditional service innovation dimensions with intra-firm and cross-firm delivery routines. We submit that representing service innovation as a change in organizational routines is consistent with its multi-dimensional nature since it simultaneously addresses changes in the service delivery system, the service process, and performance outcomes. Additionally, organizational routines provide a useful lens to assess - faithful to a Schumpeterian tradition - the discontinuous nature, the replicability and the economic impact of service innovation. Finally, and more generally, the paper shows the advantage of adopting a practice lens and an organizational routine-based framework to cast light on how the service innovation process develops according to an interactive model in which planning and emergence are highly intertwined. (literal)
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