Analyzing service innovation through the lens of organizational routines (Contributo in atti di convegno)

Type
Label
  • Analyzing service innovation through the lens of organizational routines (Contributo in atti di convegno) (literal)
Anno
  • 2012-01-01T00:00:00+01:00 (literal)
Alternative label
  • Errichiello Luisa; Zirpoli Francesco; Maggiore Giulio (2012)
    Analyzing service innovation through the lens of organizational routines
    in EURAM Conference, Rotterdam, Rotterdam School of Management, 6-8 June
    (literal)
Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#autori
  • Errichiello Luisa; Zirpoli Francesco; Maggiore Giulio (literal)
Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#altreInformazioni
  • I paper presentati al convegno sono disponibili in formato elettronico sul sito del convegno: http://www.euram2012.nl e possono essere scaricati esclusivamente dai partecipanti al convegno tramite credenziali personali di accesso. (literal)
Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#url
  • http://www.euram2012.nl (literal)
Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#pagineTotali
  • 42 (literal)
Note
  • CNR-catalogo pubblicazioni (literal)
Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#affiliazioni
  • IRISS - Istituto di ricerche sulle attività terziarie; Università di Venezia; IRAT - Istituto di ricerche sulle attività terziarie (literal)
Titolo
  • Analyzing service innovation through the lens of organizational routines (literal)
Abstract
  • How does service innovation emerge through stabilized changes in delivery routines? Drawing on theories of service innovation and organizational routines, we theoretically frame service innovation as a form of \"organizational routines change\". Then, through a longitudinal, explorative and inductive case study, we trace the co-evolutionary changes that relate traditional service innovation dimensions with intra-firm and cross-firm delivery routines. We submit that representing service innovation as a change in organizational routines is consistent with its multi-dimensional nature since it simultaneously addresses changes in the service delivery system, the service process, and performance outcomes. Additionally, organizational routines provide a useful lens to assess - faithful to a Schumpeterian tradition - the discontinuous nature, the replicability and the economic impact of service innovation. Finally, and more generally, the paper shows the advantage of adopting a practice lens and an organizational routine-based framework to cast light on how the service innovation process develops according to an interactive model in which planning and emergence are highly intertwined. (literal)
  • service innovation, organizational routines, practice, longitudinal case study (literal)
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