Detection Systems: a way to improve the quality of the Italian Public Administration (Contributo in atti di convegno)

Type

• Contributo in atti di convegno (Classe)
• Prodotto della ricerca (Classe)

Label

• Detection Systems: a way to improve the quality of the Italian Public Administration (Contributo in atti di convegno) (literal)

Anno

• 2011-01-01T00:00:00+01:00 (literal)

Alternative label

• Martinelli M. [1], Lazzareschi P. [1], Del Soldato A. [1], Vasarelli G.[1] (2011)
  Detection Systems: a way to improve the quality of the Italian Public Administration
  in IADIS Internation confeerence WWW/INTERNET 2011, Rio de Janeiro, Brasil, 5 - 8 Nov 2011
  (literal)

Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#autori

• Martinelli M. [1], Lazzareschi P. [1], Del Soldato A. [1], Vasarelli G.[1] (literal)

Pagina inizio

• 1 (literal)

Pagina fine

• 6 (literal)

Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#altreInformazioni

• ID_PUMA: cnr.iit/2011-A2-013 (literal)

Http://www.cnr.it/ontology/cnr/pubblicazioni.owl#affiliazioni

• [1] CNR-IIT, Pisa, Italy (literal)

Titolo

• Detection Systems: a way to improve the quality of the Italian Public Administration (literal)

Abstract

• The Italian Ministry of Public Administration and Innovation is running a pilot project entitled ?Mettiamoci la Faccia? (literally ?Let?s put a face on it?). The campaign is designed to assess organizational performance in Public Administration, through interactive interfaces and the use of emoticons. The aims is improving the quality of services of PA with the help of citizens and have a brief description of the user perception in order to act promptly. This paper describes a software application, developed by the Institute of Informatics and Telematics of the Italian National Research Council in Pisa, which enables a monitoring of Public Administration services, by means of emoticons. This involves the objective assessment of performance, results and of the quality of services offered (i.e. customer satisfaction). Furthermore, the system enables the generation and automatic forwarding of statistical data on the services monitored to the Department of Public Functions of the Ministry of Public Administration and Innovation, which allows a real time and comprehensive assessment of their quality. The software, based on a web application and distributed with a GPL GNU licence, enables a survey of customer satisfaction which is both cost-effective and easy to use. In fact, it can be used via web browser and only requires a computer with low computing power and a touch screen. (literal)

Prodotto di

• Istituto di informatica e telematica (IIT) (Istituto)
• Sistemi e strumenti per la gestione e lo sviluppo tecnologico del Registro del ccTLD .it (ICT.P00.002.005) (Modulo)

Autore CNR

• PASQUALE LAZZARESCHI (Unità di personale interno)
• ARIANNA DEL SOLDATO (Persona)
• MAURIZIO MARTINELLI (Unità di personale interno)
• GIUSEPPE VASARELLI (Unità di personale interno)

Insieme di parole chiave

• Parole chiave di "Detection Systems: a way to improve the quality of the Italian Public Administration" (Insieme di parole chiave)

Incoming links:

Prodotto

• Istituto di informatica e telematica (IIT) (Istituto)
• Sistemi e strumenti per la gestione e lo sviluppo tecnologico del Registro del ccTLD .it (ICT.P00.002.005) (Modulo)

Autore CNR di

• MAURIZIO MARTINELLI (Unità di personale interno)
• ARIANNA DEL SOLDATO (Persona)
• PASQUALE LAZZARESCHI (Unità di personale interno)
• GIUSEPPE VASARELLI (Unità di personale interno)

Insieme di parole chiave di

• Parole chiave di "Detection Systems: a way to improve the quality of the Italian Public Administration" (Insieme di parole chiave)